For almost 80 years, Irish Life has had one mission: “To help people build better futures.” So when they saw a way to respond faster to the hundreds of thousands of emails their corporate division receives each year, they took it.
Using Ushur’s SmartMail, an automated email routing software solution, Irish Life was able to instantly steer messages to the right department, more accurately than with human agents. Ushur’s conversational AI understands the meaning of each email and routes it to the proper authority. No delays. No backlogs. “The results we got were phenomenal, and we hadn't written a line of code,” said Ken Lynch, Head of Information Services at Irish Life.
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