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2023 Benchmark Report: The State of Healthcare Customer Experience

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"2023 Benchmark Report: The State of Healthcare Customer Experience"

Benchmark report uncovers the increasing importance of communications for member loyalty and retention, with an emphasis on clarity and ease.

To find out what builds member and patient trust and where healthcare companies can focus their efforts in 2023 to drive retention and renewals, Smart Communications commissioned an independent research analyst to survey thousands of consumers and business leaders from around the world. Here’s what our data revealed


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